From a press release
MIAMI – Miami Dade College announced the launch of its brand new Center for Service Excellence at the annual meeting of the Greater Miami Convention and Visitors Bureau Thurs., Oct. 16, 2008 at the Fillmore Miami Beach. Kendall Campus president Dr. Gregory Gray spoke to the audience which included the mayors of Miami-Dade County and Miami Beach.
“With the present economic conditions, service excellence is more important than ever for businesses seeking to grow and succeed. Miami Dade College has been helping businesses with their corporate training needs for nearly 50 years and today’s announcement truly takes us to a new level,” said Dr. Gray, quoted in a Business Wire press release.
“This is a comprehensive, consistent approach targeted at the specific opportunities within each unique organization. Action plans are developed by team members creating sustainability, empowerment and unity,” added Julie Grimes, owner’s representative for the Doubletree Grand Hotel in Miami, which is a “founding partner” organization in this endeavor.
An initiative of MDC’s School of Business and School of Community Education at Kendall Campus, the Center for Service Excellence provides training to all employment levels in organizations. Courses, seminars and certificate programs include Introduction to Customer Service Excellence, Customer Assistance Technology, Conversational Spanish for the Service Industry, Recovering from Negative Encounters and Changing the Customer Service Culture.
CSE partner “founding partners” include the Greater Miami Convention & Visitors Bureau, the Greater Miami Chamber of Commerce, Chamber South, the West Kendall Business Association, the Doral Business Council, the National Association of Black Hotel Owners, Operators and Developers, the South Florida Center for Financial Training and the Doubletree Grand Hotel.
“It is truly impressive that Miami Dade College has created the Center for Service Excellence. Finally, a great institution has taken the bull by the horns to address a great need in the South Florida community. Congratulations and thank you!” stated Jorge F. Peña, chairman of the West Kendall Business Association.
For information, call 305-237-0662 or 305-237-0684 or www.mdc.edu.
